The FinTech revolution and its impacts
Every field is revolutionizing its operation processes through the integration of technology to make them more efficient and less time-consuming. Not only does the make them more profitable for the business, but also enhances customer experience. Technology allows real-time collection of data and tracking of the business operations for actionable insights in every moment. It enables companies to mitigate risks and put forth meticulous steps. While these seem useful in various sectors, how can technology specifically aid the growth of the conventional finance and banking industry? The key areas that will benefit from the incorporation of technology include Help-lines and customer support On the turf of financial institutions, a proper guidance through the various procedures and formalities and support for the different modes of a transaction are crucial from the customer point of view. In the traditional structure of the institution, this would require trained profes...